At ikrugs, every rug is a handmade, made-to-order artisanal product. It is crafted exclusively for you, reflecting the brand philosophy of intentional design, cultural authenticity, and personalised luxury
No Returns
We do not accept returns on any orders due to:
- Custom production
- Handmade craftsmanship
- Hygiene and handling standards
No Exchanges
Exchanges are not available, as each rug is crafted specifically per order.
Cancellations are not accepted once production has started.
In rare situations where an item arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of:
- The damage
- Outer packaging
- Shipping label
- We will guide you based on courier policies and help find the best possible resolution.
Due to screen differences, lighting, and artisanal variation, slight color variations are normal and not considered defects.